Your tariff to access charge points across Europe

To change your current tariff plan, follow these steps:

1. Log in to your account
   Access your Toyota Charging Network account here.
2. Navigate to contracts
   Once logged in, go to the "Contracts" section.
3. Find your tariff information
   Scroll down to the tariff details of your active contract.
4. Switch tariff option
   Click on the "Switch tariff" action button located next to your tariff information.
5. Review & Confirm
   Follow the on-screen instructions to review the new tariff details. Confirm your selection to proceed.

Important notes:

• Effective date: Tariff changes will only take effect at the end of your current tariff's runtime. The exact date is displayed during the tariff-switching process.
• Switching limitations: Ensure your account is free of unpaid invoices, as pending payments may block tariff adjustments.

Blocking fees are applied for the following reasons:

1. Encouraging fair use of charging stations
   • In general, blocking fees are raised by the operators of the charge points to encourage drivers to remove their fully charged vehicle from the charging station, so another car may be charged.
2. Avoiding misuse of parking spaces
   • Some charging stations might be located in parking lots where parking fees apply for gasoline cars but not for EVs during charging. In order to discourage EV drivers from using these spots as free parking spots after the car is fully charged, operators of charge points might raise blocking fees.
   • There could also be car parks, such as shopping centres, where you need to pay parking fee upon entrance of their premises, as well as blocking fee if your vehicle occupies the charge point for longer than 90 / 120 / 180 minutes, depending on the station's conditions.
3. Maximising efficiency at High Power Charging (HPC) stations
   • Lastly, High Power Charging Stations can quickly charge one car after the other and thus should not be blocked by a car that is fully charged as it would defeat their purpose.

Additional notes:

• Blocking fees vary depending on the charge point operator and local regulations.
• Always check station-specific policies in your Toyota Charging Network app or charging card terms before starting a session.

There are two ways to redeem your voucher: either directly during registration or later in the customer area.
During registration:
You can enter your voucher code in the "Voucher" field in the last step of registration.

In the customer area:

• Log in to your customer account.
• Go to "Contracts".
• Go to "Add a voucher".
• Enter your code number in the free voucher field.
• Go to "Check voucher".

If you need further assistance, please contact Customer Service.

To check the remaining amount of a voucher:

1. Log in to your Toyota Charging Network account using a web browser.
2. Click on your name in the top-right corner to access the menu.
3. Click on "Contract", choose the related contract.
4. Scroll down in the "Contract" page, in the "Vouchers" section, you will see a list of all your vouchers.

For each voucher, the details displayed include:

• Voucher name
• Validity period
• Remaining voucher amount (listed below the initial voucher value).